Carlos González is the former Vice president for Operations and franchising for the Ohio Region and previously Latin America. He provided management and oversight operational process for 1800 restaurants with over 4 billion dollars in revenues in Latin America and more than $2 billion in Ohio. In this role he provides leadership, alignment and integration between Franchisees, Home Office and the field with a focus on franchising, operations, profitability, ROI, people and customer satisfaction. He served as a member of the strategic worldwide operations board.
Carlos started with McDonald’s in 1981 in Winnetka, Illinois as a crew member while attending high school. Between 1985 and 1995 he worked his way up to Restaurant Manager positions and relocated to several countries in the Latin American Region including Venezuela, Mexico and Chile. In those countries he held positions of Area Supervisor, Field Consultant and Operations Manager, and Field Service Manager and Operations Manager for Operations Technology in Home Office to Director of Operations, Great Lakes Division.
In 1999, he was promoted to Director of Field Service for the Andean Region. During his tenure he was responsible for 170 restaurants in four countries (Venezuela, Colombia, Peru and Ecuador) that accrued $250 million in revenues for the region. He was also responsible for selecting new sites. In 2004, he became the Worldwide Operations Director, a critically strategic role linking areas of the world, Home Office and the Innovation Center.
Carlos completed the Leadership st McDonald’s Program (LAMP) in 2008, and successfully received a diploma in Managerial Issues in the Global Enterprise from Thunderbird University.; in addition, he also completed an Advance Executive Management program from Monte Avila University in Venezuela. Carlos also earned a diploma in Advanced International Marketing from the International Hamburger Marketing University in Chicago (IMHU). He completed 3 years of studies in Industrial Engineering at the University of Wisconsin in the USA.